Published: 1 May 2021

By using Fastsabuy Express Delivery Services, these terms will automatically apply to you and therefore you are responsible to read the terms carefully before using any of the Services . Do not use the any services if you disagree with any of the terms or policies.


In accordance with the Intellectual Property Rights, you are restricted to do the following:

  1. Copying or modifying any parts of the Service
  2. Copying or using our trademarks without permission
  3. Make any derivative versions of the Service
  4. Data mining or other methods of illegal collection or usage

Fastsabuy Express reserves all the rights to use the trademarks, copyrights of the Service.


Fastsabuy Express is committed to ensuring that the Service is useful and efficient. For that reason, we reserve the right to make any changes or charge for its services, at any time and for any reason if deemed fit. However, charges are still subjected to the Users confirmation and purchase.

Fastsabuy Express reserves all the rights to use the trademarks, copyrights of the Service.


For areas not covered or not serviceable by our delivery service, you may opt to pick up your orders, or arrange for your own delivery service. In the event that you chose an address outside of our service areas, payments made are non-refundable, but you have an option to pick up your orders.


We implement security features for the Service. However, we encourage you to partake in ensuring your own account or device’s security. We recommend you to do not make any alterations or illegal processes that may compromise your security and the Service as well. Be reminded that Fastsabuy Express is by no means liable for any damage that may arise from doing such illegal usage or access of the Service.

Also, bear in mind that Fastsabuy Express may allow third parties to perform tasks on our behalf. Fastsabuy Express accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

Vendor/Merchant Liability

Vendors are responsible for the preparation, condition and quality of Goods. In cases of Vendor Delivery, Vendors are responsible for delivery of the Goods and/or Orders. Fastsabuy Express , Operators , agents , riders shall not be liable for any loss or damage arising from your contractual relationship with the Vendor

Delivery, Pick-Up and Merchant Delivery

Delivery Areas

You understand that our Merchants offer their Goods in specific delivery areas and our Merchants vary from delivery area to delivery area. By entering your delivery address on the Platforms, you will see the Merchants that we make available to you at that time. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure.

Delivery Time

Fastsabuy shall deliver your Order to the delivery address provided by You. You may choose for your Order to be delivered “ASAP” or scheduled for a specific time. An estimated delivery time will be provided to you but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an Order when you click on ‘My orders’ on the Platforms. You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed. If your Order contains Alcohol or Tobacco (if applicable) and you or the recipient is or appears to be below the legal age, or fails to provide a valid proof of ID, fastsabuy express reserves the right not to deliver your Order to you.

Unsuccessful or Failed Deliveries

In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:

(i) no one was present or available to receive the Order; or

(ii) customer was uncontactable despite attempts to reach the customer via the phone number provided; or

(iii) lack of appropriate or sufficient access to deliver the Order successfully;

(iv) lack of a suitable or secure location to leave the Order; or

(v) in the case of Restricted Goods, customer did not meet the statutory age requirements or delivery did not deem it safe or appropriate for the customer to receive the Restricted Goods.

A.2 No-show Cancellations

If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, fastsabuy express reserves the right to cancel the Order without refund or remedy to you.

Wrong Order, Missing Items, Defective Goods

Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support immediately. In some cases, fastsabuy express may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.

Order Pick-Up

Where available, you will have the option of collecting your Order in-person directly from the Merchant’s premises (“Pick-Up”) instead of having the Order delivered to You. Your email confirmation will indicate the time for you to Pick-Up the Order (“Collection Time”). The Merchant will prepare the Order by the Collection Time. In some cases, a reasonable delay may be expected. The Merchant agrees to hold the Order for you at the Merchant’s premises for no more than a reasonable period of twenty (20) minutes from the Collection Time (“Holding Time”) and shall not be obliged to provide the Order to you if you fail to Pick-Up your Order within the Holding Time.

In the event of unreasonable delays in Pick-Up attributable to you, you bear the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a replacement, refund or replacement of the Goods. You alone are responsible for inspecting the Goods/Order when you Pick-Up your Order and shall report any issues and/or defects to the Merchant before leaving the Merchant’s premises.

Merchant Delivery

In some cases, our Merchants will deliver the Order to you (“Merchant Delivery”). While we will use reasonable efforts to provide prior notice to you on Merchant Delivery, this may not always be possible. Where Merchant Delivery applies, we may ask you to contact the Merchant directly in the event of issues or delays in your delivery. fastsabuy express shall not be responsible in any way for Orders or Goods that are delivered by Merchants.


You hereby indemnify to the fullest extent the Service from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein. The Service is the only one allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification.


These Terms constitute the entire agreement between the Service and you in relation to your use of the Service and supersede all prior agreements and understandings. The Service is permitted to revise these Terms at any time as it sees fit, and you are expected to review these Terms on a regular basis.


We may update our Terms and Conditions from time to time and it will be effective immediately after they are posted on this page. We will notify you of any changes by posting the new Terms and Conditions on this page.


If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at:

[email protected]


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